Frequently Asked Questions
Everything you need to know about your Deloxusa experience.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the USA usually takes 3-7 business days, while international shipping may take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can choose between a full refund to your original payment method or an exchange for a different size or style.
How can I track my package once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
Deloxusa accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
Are your materials sustainably sourced?
At Deloxusa, we are committed to ethical fashion. We partner with manufacturers who prioritize sustainable fabrics and fair labor practices to ensure our high-quality apparel has a lower environmental impact.